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Assistant Facilities Manager
Position Overview
We are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.
Key Responsibilities
Client Account Management
* Serve as primary on-site support for assigned corporate client facilities
* Build and maintain strong relationships with client stakeholders and end-users
* Participate in regular client meetings and service reviews
* Ensure all services align with client's corporate standards and brand requirements
* Proactively identify opportunities to enhance service delivery and client satisfaction
* Support contract compliance and SLA performance metrics
Facilities Operations
* Oversee daily operations of corporate office spaces, including multi-floor facilities
* Coordinate and supervise preventive maintenance programs across all building systems
* Manage vendor relationships and ensure service delivery meets client expectations
* Oversee corporate moves, adds, and changes (MAC) projects
* Ensure facilities support corporate culture and employee experience goals
Service Delivery Excellence
* Respond promptly to employee service requests and work orders
* Coordinate with help desk operations and field service teams
* Manage emergency response procedures and business continuity planning
* Support corporate events, meetings, and special functions
* Ensure consistent service delivery across multiple locations
* Implement client-specific policies and procedures
Strategic Support
* Assist with annual facilities planning and budgeting processes
* Support capital project planning and execution
* Contribute to sustainability initiatives and corporate ESG goals
* Participate in client strategic planning sessions
* Support workplace transformation and change management initiatives
Compliance & Risk Management
* Ensure compliance with corporate policies, building codes, and regulatory requirements
* Maintain detailed documentation for audit and reporting purposes
* Support health and safety programs specific to corporate environments
* Manage insurance claims and risk mitigation activities
* Coordinate security operations and access control systems
Required Qualifications
* 3-5 years of experience in corporate facilities management or client services
* Proven track record in corporate real estate or integrated facilities management
* Strong understanding of corporate workplace environments and employee needs
* Experience managing vendor relationships and service level agreements
* Excellent client relationship management and communication skills
* Proficiency in IWMS/CAFM platforms
Technical & Professional Skills
* Advanced proficiency in Microsoft Office Suite and project management tools
* Understanding of corporate workplace trends (hybrid work, activity-based working)
* Strong analytical skills with ability to interpret performance metrics
* Knowledge of corporate procurement processes and vendor management
* Excellent presentation and report writing capabilities
Key Competencies
* Client-Centric Mindset: Deep commitment to understanding and exceeding client expectations
* Business Acumen: Understanding of corporate operations and strategic priorities
* Problem-Solving: Ability to resolve complex issues while maintaining service continuity
* Adaptability: Flexibility to support evolving corporate workplace needs
* Leadership: Ability to influence and coordinate across multiple stakeholders
* Communication: Exceptional verbal and written communication skills
Working Conditions
* Various work locations for corporate client’s London sites
* Standard business hours with flexibility for emergency response
* Occasional travel to other client locations or corporate meetings
* Professional office environment with some time in mechanical/utility areas
What We Offer
* Competitive salary with performance-based incentives
* Comprehensive benefits package including health, dental, and retirement plans
* Professional development opportunities and industry certifications
This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.
Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.
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