Job Purpose
We are currently recruiting Night Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.
This role will be fully remote, a permenant role offering a 3 day week.
Main Duties
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately.
* Providing an efficient and effective telephone counselling service to all callers
* Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
* Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
What you Bring to the Team
EAP experience
Accredited with the BACP or eligible for the accreditation process
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
12 months post qualification experience
Registered member of the BACP or equivalent (or COP booked)
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Experience working withing a target driven environment Employee Benefits:
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
Support with revalidation and CPD
Funding support with training and development
If you're ready to make the next step to join this global organisation apply with your cv or reach out
50357SK
INDMANS
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy