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Base pay range
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Location: Hybrid (London) 4 Days Remote Per Week.
Salary: £50,000 per annum
Overview:
An exciting opportunity has arisen for an experienced 3rd Line Support Technician to join a dynamic and fast-paced environment. The ideal candidate will have a strong background in IT Managed Service Providers, with a passion for technology and delivering outstanding customer service.
Key Responsibilities:
* Provide 3rd line technical support to both customer-facing and internal teams.
* Troubleshoot and resolve issues across operating systems, hardware, applications, storage, virtualization, and networking.
* Monitor service desk telephones and ticketing systems to ensure timely responses.
* Log, categorise, prioritise incidents and service requests while adhering to SLAs.
* Manage and maintain existing support platforms including Zendesk, Barracuda Managed Workplace (RMM), PRTG, Netsuite, and various Vendor Support Portals.
* Perform server administration tasks, including user/group management, security permissions, resource monitoring, and event log analysis.
* Support cloud configuration and automation initiatives across multiple platforms.
* Maintain and configure network devices such as routers, switches, and firewalls.
* Support remote connection solutions including VPNs and Azure Virtual Desktop.
* Act as a point of escalation for complex issues from 2nd line support.
* Contribute to the creation and upkeep of knowledge base articles.
* Provide occasional project support, including some out-of-hours work and travel to customer sites.
* Mentor and support the development of junior team members.
* Manage vendor and supplier relationships for effective incident resolution.
Essential Skills and Experience:
* Administration of Microsoft Active Directory, Azure, and Office 365.
* Experience in troubleshooting network connectivity issues.
* VMware and Hyper-V deployment and support.
* Intune and Azure Virtual Desktop administration.
* Previous experience in a commercial IT Managed Services Provider environment.
* Microsoft Certification: AZ-104.MS-102
* Strong analytical and problem-solving skills.
* Networking certifications.
* Familiarity with the ITIL framework.
* Degree in a relevant field.
* Competitive salary and benefits package.
* Flexible, hybrid working model.
* 25 days annual leave plus bank holidays (option to sell up to 5 days).
* Private medical insurance.
* Company pension scheme.
* Funded social events and referral bonuses.
* Excellent learning and development opportunities.
Working Hours:
* Rotating staggered start times to cover 8:00am – 6:00pm.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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