About the apprenticeship
Duties
Support the sales team with processing customer orders and maintaining accurate records.
Communicate with customers to handle enquiries, provide updates, and ensure high levels of service.
Assist with coordinating deliveries and liaising with logistics to ensure timely dispatch.
Learn and use internal systems (e.g. CRM) to manage customer and order information.
Support the team in meeting sales targets and business objectives.
Develop knowledge of products, processes, and company procedures while working towards professional qualifications.
Additional information
You will be working within a busy and supportive sales office as part of a team of 4, gaining hands-on experience in a fast-paced environment.
This role offers excellent opportunities for personal and professional development, including on-the-job training and career progression within the business.
You will gain exposure to all aspects of sales, customer service, and logistics coordination.
The company is a well-established and diverse organisation, recognised as a leading UK manufacturer within the GRP industry.
You will be supported by experienced team members and managers to develop your skills and confidence.
This is an excellent opportunity to build a long-term career within a growing and innovative business.
Requirements
Qualifications
GCSE Maths and English (Grade 4/C or above) desirable
Basic IT skills.
Willingness to learn and complete an apprenticeship qualification.
Candidates without these qualifications may still be considered and supported to achieve them as part of the apprenticeship.
Positive attitude and willingness to learn
Good communication and interpersonal skills
Reliable, punctual, and professional
Strong attention to detail
Ability to work as part of a team
Good organisational and time management skills
Confidence when speaking with customers
Problem-solving mindset and proactive approach
Ability to follow instructions and take feedback
Basic IT confidence and willingness to develop system skills
Skills
Positive attitude and willingness to learn
Good communication and interpersonal skills
Reliable, punctual, and professional
Strong attention to detail
Ability to work as part of a team
Good organisational and time management skills
Confidence when speaking with customers
Problem-solving mindset and proactive approach
Ability to follow instructions and take feedback
Basic IT confidence and willingness to develop system skills
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Customer Service
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Direct GRP Solutions
Direct G R P Solutions Ltd
Pontardawe Road, Pontardawe
Swansea
SA8 4SX