Job Description
Job responsibilities
* To take part in delivery of Call & Recall projects / Southwest London Vasectomies service.
* Answer incoming calls promptly and in a courteous manner.
* Book, reschedule and cancel appointments as requested.
* Signposting patients to information.
* Answering patient questions.
* Always maintain patient confidentiality in compliance with GDPR and NHS policies.
* To assist Practices/PCNs in the provision of a high quality service.
* Identify and escalate risks and issues.
* Contribute to training and induction for those joining the SPOC team.
* Comply with SPOC team processes.
* Working knowledge of MS Office including Word and Excel.
* Provide administrative support as required such as taking minutes.
* Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.
* Entering patient data accurately onto the clinical system.
* Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs.
* In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non routine situations arise.
* To work as a positive and active member within the SPOC Team.
* Where required the post will cross cover services and practices.
Personal/Professional development
* The Post-holder Will Participate In Any Training Programme Implemented By Sutton PCNs As Part Of This Employment, With Such Training To Include But Not Limited To
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
* Adhere to organisational policies and procedures, including all necessary mandatory training
* Contribution to the Implementation of Services
Contribution to the Implementation of Services
* Apply Sutton PCNs policies, standards and guidance always
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate and asked to do so
The Post Holder Will
* Apply Sutton PCNs policies, standards and guidance always
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate and asked to do so
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