Overview
The OperationalLead position will play a key role in providing expert operational leadership in conjunction with the Associate Director and partner organisations across all pathways in delivering on safe and timely discharges, ensuring quality of care.
The postholder will be accountable for the provision of effective professional leadership and proactive resource management for all relevant pathways. This includes the Transfer of Care Hub (ToCH), Virtual Wards (VW) and Community Bed Based Care (CBBC).
As a professional practitioner, the post holder will also be expected to act as an advocate for Community services, and CSH in particular. To work with the Associate Directors to create an environment of continuous quality improvement and professional development ensuring that the delivery of care is regularly reviewed and that service developments are implemented when necessary.
Responsibilities will also include contribution to the delivery of the key performance indicators and all key strategic activities and developments. This will be supported by high quality communications with all groups of staff both within CSH and across external partners.
Main duties of the job
Develop detailed and complex technical understanding of discharge to assess pathways and processes to lead service delivery from a point of professional expertise and competence.
Work with the COO and ADs in providing assurance, safe, and effective service delivery, including responsibility for data reporting.
To deputise for the Neighbourhood Health Professional lead where necessary including attendance at required system or Alliance forums.
Demonstrate patient centred values ensuring that all patients are treated with compassion and dignity.
Develop high quality team working, implementing target setting where appropriate by agreeing standards within the discharge-focused multi-disciplinary teams.
Develop and implement systems for audit, quality assurance and outcome measurements.
Performance manages direct reports and enables personal and professional development which underpins the strategic direction of the service, CSH and Alliance.
Working with the clinical teams to ensure all activities are met within the agreed financial framework.
Pro-actively challenge if poor practice is demonstrated by a staff member and ensure appropriate measures are taken expediently to deal with it, with demonstrable consequences.
About us
CSH Surrey are part of the NHS and are Surrey's longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elects employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation; if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Job responsibilities
Please refer to the attached document for the full job description, which provides detailed duties and requirements.
Person Specification
Qualifications
* First level degree or equivalent
* Evidence of further relevant courses
* Equivalent significant experience of managing discharge and patient flow
* Evidence of study at Level 7
* HCPC Registered Therapist/First Level Registered Nurse or Therapist currently registered with relevant professional body.
* Management training and qualification
* Leadership courses/qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Associate Director for Operational Improvement
£57,888 to £64,880 a year inclusive of the 5% HCAS per annum pro rata
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