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Dorset County Hospital NHS Foundation Trust
Location:
Dorchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
debdaf9c8c23
Job Views:
3
Posted:
07.07.2025
Expiry Date:
21.08.2025
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Job Description:
Job overview
The role is to provide a comprehensive administrative support function to the team which includes:- incident reporting, clinical negligence and non-clinical injury claims, inquests, and disclosure of records to support the processes. In addition, there are a range of generic email accounts that need to be monitored and responded to in a timely manner.
This means liaising with a range of services and personnel at all levels throughout the Trust and external agencies.
Main duties of the job
* To support the efficient and effective risk management service to all areas of the Trust
* To provide an effective administrative service as part of the risk and claims process and preparing disclosures in accordance with risk management procedures.
* To provide an effective administrative service as part of the other risk management processes as required.
* To assist with the management of Partner Agency incidents and investigations
* Operate the Trust’s electronic risk management database and run information reports as required.
* To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
* Maintain up to date information in both electronic and hard copy records.
* Assist with the administration of inquests including the chasing of statements and the disclosure of medical records
* Taking phone calls and escalating appropriately
* Be able to work in line with Trust policies
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Detailed job description and main responsibilities
• To provide an effective administrative service as part of the claims process, preparing disclosures, dealing with letters before action and information in accordance with risk management procedures.
• To provide an effective administrative service as part of the coroner process, gathering information in accordance with risk management procedures.
• To assist with the validation of all incidents reported and escalate as required following Risk Management policies
• To assist with the administration of Partner Agency incidents.
• Act as a Risk Management Administrator for preparation of Investigations as required – including the collation and presentation of detailed information and the preparation of papers for review meetings.
• To take accurate minutes where necessary. These will then have to be added to the correct records on the electronic Risk Management system.
• Operate the Trust’s electronic risk management database.
• To assist with the training of Trust staff in the use of the electronic risk management database.
• To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
• To answer the telephone within the office, any calls that cannot be dealt with should be escalated timely to the correct person, with a clear message being documented.
• Maintenance and copying/scanning of medical records both physical notes and electronic.
• Liaising and communicating with staff on all levels of the Trust.
• Monitoring several email accounts to ensure they are dealt with promptly
• Receiving visitors to the Risk office
Person specification
Education and qualification
* Educated to level 4 or equivalent experience
* Competent Microsoft office skills e.g. Excel
Experience
* Experience of analysing complex data and presenting information
* Knowledge of NHS Resolution claims management process
Skills and kowledge
* Ability to work as part of a team
* Demonstrate an understanding of confidentiality
* Ability to manage multiple tasks, work to time frames and prioritise workload
* Understanding of coronial processes
* Experience of using incident management systems
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.
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