<div><h3>Key Responsibilities</h3><ul><li>Create high level client relationships with all levels of management across all business areas.</li><li>Manage the strategic relationship with all partners, including technology providers, internal departments and vendors</li><li>Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.</li><li>Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.</li><li>Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team</li><li>You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards</li><li>Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a win-win situation.</li><li>Responsible for achieving and meeting SLAs and KPIs as agreed with client through effective management of team and issue resolution</li></ul><h3>Experience, Behaviors and Competencies</h3><ul><li>Proven experience of managing a team through effective coaching, people management and leadership</li><li>Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these</li><li>Experience managing senior stakeholders through various communication methods</li><li>Ability to negotiate with and influence key decision makers</li><li>Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent</li><li>Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights</li><li>Target driven and results focused</li><li>Experience of managing complex situations through to resolution</li><li>Must be able to liaise at a high level and be positive, decisive, driven and forward thinking</li><li>Understand the recruiting SLAs and KPIs and experience in driving a team to achieve.</li><li>Highly self-motivated and able to self-manage</li></ul></div>