Overview
Customer Service Representative — Location: Brighton. Hours: Full-time, 37.5 hours per week (potential flex for one day hybrid). Salary: Up to £26,000 per annum (depending on experience).
We are delighted to be supporting our client in their search for a Customer Service Representative to join their busy and welcoming office in Brighton. This is a fantastic opportunity for someone who enjoys providing excellent service, is highly organised, and thrives in a fast-paced environment.
Responsibilities
* Working closely with the Sales Manager and wider team, you will be responsible for ensuring customers receive a smooth and efficient service from start to finish.
* Handling customer enquiries by phone and email
* Setting up and maintaining customer accounts
* Processing orders accurately using internal systems
* Preparing invoices and acknowledgements
* Coordinating the quotation process and contract reviews
* Supporting the external sales team with information requests
* Managing returns, credits and customer claims
* Keeping CRM systems updated and accurate
* Liaising with colleagues across Europe to gather information for client requests
About You
* The ideal candidate will have a strong background in customer service and excellent organisational skills.
* You will be confident using Microsoft Office packages, particularly Word and Excel, and comfortable working with systems to process data and orders.
Requirements
* Previous experience in a customer service role
* Strong IT skills with good attention to detail
* Ability to prioritise workload and work well under pressure
* Experience with ERP/MRP systems is an advantage but not essential
Next steps
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
To learn more about this exciting opportunity and to be considered, please apply today with your CV!
Please note: due to high volumes of applications, if you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion. For more opportunities, please visit our website: (url removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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