JOB DESCRIPTION
Key Responsibilities of the role
Corresponding Key Activities performed by the role
Ensuring all patients' requests and concerns are recorded and tracked by using department/section's database system in efficient manner
Maintaining proper filling system for all confidential data
Assist and participate with patients' visits, finance, appointments and coordination of medical care
Providing patients' with copies of medical reports/films as requested
Coordinate prescription requests and assisting patients in settling their payment
Coordinating with relevant outpatient department/section to make follow up appointments
Under the supervision of Health center Manager, coordinating with doctors,nurses and registration department/section to ensure the delivery of service as well as proper documention of the visits.
Explaining facility policies and procedures for patients, families and visitors
Encouraging patient, families and visitors to provide their feedback through the facility surveys
Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
Meeting and greeting patients visiting the facility
Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
Liaising closely with the facility staff and to build and maintain good relationships
Facilitating communication between patients, and facility physicians and other clinical staff as needed.
Following through, in a timely manner, on all action steps requested by the Health Center Manager.
Corresponding Activities performed by the role
Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facility policies
Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames
Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy
Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
Performing any other duties as may be assigned relevant to the basic responsibilities of the role
Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines
Understanding and adhering to emergency preparedness plans/policies
Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position
Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies
Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care
Complying with any regulations related to the mentoring, training and development of UAE nationals staff
RESPONSIBILITIES
QUALIFICATIONS
Required:
Qualifications, Certifications and Experience
Diploma or equivalent
Desired :
Bachelor in relevant field
Required:
N.A.
Desired:
N.A.
Job Type: Full-time
Pay: £44,420.00-£52,292.67 per year
Benefits:
* Bereavement leave
* Canteen
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee stock ownership plan
* Employee stock purchase plan
* Free fitness classes
* Free parking
* Health & wellbeing programme
* Language training provided
* On-site parking
* Paid volunteer time
* Private dental insurance
* Private medical insurance
* Relocation assistance
* Shuttle service provided
* Store discount
* UK visa sponsorship
* Unlimited paid holidays
Work Location: In person