Join Our Team: Customer Service Representative
Position: Customer Service Representative
Location: Enterprise Way, Meir Park, Stoke-on-Trent, ST3 7UN
Salary: £12.21 (hourly)
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Why Choose Job&Talent:
* Career growth opportunities
* Comprehensive benefits
* Professional stability
* Excellent training & development opportunities
* Paid Holidays
* Workplace pension scheme
* Staff Discount
* Travel Loans and more…..
Benefits:
* 28 Holidays, Weekly Pay, Pension Scheme, Mortgage References
Customer Service Representative requirements:
* Previous customer service/call handling experience.
* Computer Literate
* A fluent level of spoken and written English
* Access to your own vehicle
* Ability to communicate at different levels such as members of the public or professional bodies.
* Pleasant, polite and professional telephone manner.
* Ability to multi-task in a fast paced environment.
* Accuracy and ability to follow instructions.
Responsibilities:
As a Customer Service Representative, you will:
* Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling different topics.
* Identify customer requirements/complaints, clarify information, research every issue and provide solutions or alternatives.
* Process all customer's orders in an accurate and timely manner and in line with personal targets.
* Record customer requirements/complaints in a comprehensible way where necessary in the contact centre call logging database.
* Be personally responsible for ensuring own logged calls are progressed through to satisfactory conclusion by either issues resolution or through issue escalation and closure.
* Always remain positive, courteous and polite when dealing with inbound and outbound customers regardless of the situation.
* Work with key internal and external stakeholders to deliver on time and in full deliveries to our customers by sharing known incidents and advising on best practice.
* Provide support and feedback to both internal and external customers in arranging product returns and be responsible for ensuring customer's accounts and credits are accurate and up to date.
* Carry out activities associated with special services such as but not restricted to "Made to Measure" and "Customisation" and any reasonable management request.
* Undertake training across the department in new processes and activities as well as being responsible for maintaining own development and achievement of objectives.
* Work with several IT systems such as WMS/WCS systems and Order Management systems.
* Key customer to communicate with in this role are circa 750 own pharmacy estate, circa 4000+ independent pharmacy accounts, district nurses, GP surgeries and members of the public.
About Us:
Job&Talent is recruiting for Customer Service Representative roles to join a leading company in the Stoke-on-Trent, known for preparing customized medications tailored to meet the specific needs of individual patients and healthcare providers. Their operations emphasize quality assurance, regulatory compliance, and personalized pharmaceutical care.
An excellent opportunity for Customer Service Representatives roles in Stoke-on-Trent. Join Job&Talent for a journey of growth and success!
If you are looking to contact our onsite team, please visit the site locator on our website.
Job&Talent do NOT charge any fees for our services.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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