Thispost is an exciting opportunity for a senior leader to be the General Managerfor the Urgent Care Clinical Service Unit at the Leeds TeachingHospitals Trust. TheGeneral Manager is a key role within the CSU leadership triumvirate alongsidethe Clinical Director and Head of Nursing. The triumvirate team iscollectively accountable for building the strategic and operational directionand delivery of urgent and emergency care and response in partnership withcity system colleagues. Theclinical service unit is a busy and fast paced environment, so the postholder must be adaptive to change and able to make rapid balanced decisionsto enable best care for patients and support for staff. Youwill be an experienced operational manager with masters level qualificationsand experience in a demanding senior management role within a complexorganisation. Youwill have a proven track record of leading change and deliveringimprovements, preferably across unplanned services. You should have adetailed working knowledge of NHS practices and procedures. Weare looking for a senior manager with experience in managing and leadingadministrative and clinical teams across a diverse range of services. Youshould have the ambition and drive to develop the team to deliver new andinnovative ways of working Urgent Care has the aim of being demonstrably thebest CSU for partnership working in the country - you need to play your partin achieving this ambition.
Main duties of the job
Thepost-holder will:
Provide strong leadership to a well-established and highly performing team
Line manages a senior team including two service managers and two businessmanagers
Act as the CSU lead to deliver the performance and financial objectives forthe CSU
Provide leadership in delivering the CSUs priority areas, such as clinicalservice development, contracting, business cases, the Trust 7 annualcommitments and Leeds Improvement Method value streams
Support the Head of Nursing and Clinical Director in deciding the strategicdirection and management priorities for the CSU
Champion patient-centred care ensuring safety; quality and patient experienceare embedded in everything we do.
About us
Workingalongside a range of healthcare, medical and scientific colleagues, LTHTcontributes to life in the Leeds region, not only by being one of the largestemployers, but by supporting the health and wellbeing of the community andplaying a leading role in research, education and innovation. We all cometogether to deliver the outstanding level of care were known for to over onemillion patients a year.UCincludes 3 emergency departments including the children's emergencydepartment across out 2 main sites in Leeds. We have a new large same dayemergency care unit for medical and elderly patient care needs and host 2acute medicine wards supporting an integrated medical approach to acutemedicine and great leadership long acute pathways. We deliver primary careaccess line that serves over 65,000calls per annum fro city wide partners with rapid access to clinical advice.LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Expected ShortlistingDate
19/11/2025
Planned InterviewDate
26/11/2025
Job responsibilities
Thepost holder will manage a clinical service unit or clinical support unit,comprising a number of specialties or support services supporting theClinical Director, the post holder will be responsible for the overalldelivery of service, quality, financial and other targets as determined bythe Executive Directors. Inpartnership with the Clinical Director, the post holder will be responsiblefor business, workforce and financial planning within his/her own unit andwill work closely with other managers and clinicians to support Trust-wideobjectives. In partnership with the Clinical Director, responsible for the management ofidentified clinical and/or related services within a unit
Manage the performance of the unit against key targets and measures
Ensure that resources are deployed effectively and that robust processes arein place to support the provision of efficient, high quality, services
Responsible for relevant capital programmes and associated budgets
Developing and sustaining capacity and capability in the unit
Ensure that the clinical activities are appropriately recorded in order tomaximise income opportunities related to service provision
Engaging on behalf of the unit with internal and, where appropriate, externalstakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk management arrangements are in place inthe unit
Contribute to the delivery of Trust objectives
PRINCIPALDUTIES & AREAS OF RESPONSIBILITY
In partnership with the Clinical Director, manage the performance of theunit, providing regular reports to the Chief Operating Officer/Deputy ChiefExecutive
Management of delegated pay and non-pay budgets and maintaining financialbalance
Responsible for ensuring robust processes are in place for patientadministration and to record and code activity within the unit, ensuringincome is received
Leads the development of business cases whether for changes to service, newequipment or new posts
Line management of designated unit staff, for exampleService/Business/Patient Service Manager(s)
Ensure regular and effective appraisal and personal development planning forstaff who work in the unit
Leads service planning and strategy within the unit, engaging with ClinicalDirector, Head of Nursing (or equivalent) and corporate functions
Ensures the involvement of patients, staff and other stakeholders in serviceplanning and development including communicating major change to staff andother stakeholders
Responsible for ensuring that local and national policies are properly andconsistently interpreted and implemented within the unit
Responsible for agreeing and delivering Service Level Agreement contracts inconjunction with corporate services and other stakeholders
Develop management capability within the team, providing supervision,coaching and mentorship to others and supporting managers in this process
In partnership with the Clinical Director and Head of Nursing (or equivalent)responsible for ensuring that conduct, poor performance/capability andgrievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register andagreeing actions plans to manage risks
Work with the Clinical Director and Head of Nursing (or equivalent) to ensurecomplaints relating to services are managed within local and nationalstandards and action plans are agreed, implemented and monitored to ensurelearning within the unit and wider Trust
Responsible for ensuring Serious Untoward Incidents or other seriousincidents are reported, investigated, resolved and recorded in line withpolicy
Works jointly with Clinical Director, Head of Nursing (or equivalent) andother clinical staff to ensure there is a clinical audit programme in place.Identify areas of practice that are to be subject to clinical audit inconjunction with the Clinical Director and Head of Nursing (or equivalent)and delegate appropriate resources to undertake this work
Support the Head of Nursing (or equivalent) in ensuring that the Patient& Public Involvement Initiative is implemented within the unit
Identifies and leads projects to modernise and improve service delivery andpatient access. Ensure service is managed and supports the most effectivepatient pathways working with other services to secure a whole systemsapproach to patient care
Take part in the Senior Managers on call rota, ensuring that senior managersand clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as directed by the Chief Operating Officer/DeputyChief Executive and support others within the unit in this process
Deputise for the Chief Operating Officer/Deputy Chief Executive as directed
Contribute to Trust-wide policy and/or policy development as delegated by theChief Operating Executive/Deputy Chief Executive
THELEEDS WAY VALUES
Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five valuesare:
Accountable
Empowered
Allour actions and endeavours will be guided and evaluated through these values
Additionally,the following are core values which relate specifically to this post:
Commitment to ensuring the delivery of high quality evidence-based care
Professional image and positive approach to problem solving
Maintain and promote positive working relationships with others
Commitment to own personal and professional development and the developmentof others within the team
Honesty and integrity, with a positive attitude to change
Tolerance, understanding, tact and diplomacy
Positive and proactive towards staff and patients
Promotes a culture of equality, mutual respect and diversity
WESTYORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
LeedsTeaching Hospitals NHS Trust is part of the West Yorkshire Association ofAcute Trusts (WYAAT), a collaborative of the NHS hospital trusts from acrossWest Yorkshire and Harrogate working together to provide the best possiblecare for our patients.
Bybringing together the wide range of skills and expertise across WestYorkshire and Harrogate we are working differently, innovating and drivingforward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHSTrust this is your opportunity to be a part of that change.
WYAATis the acute sector arm of the West Yorkshire and Harrogate Health and CarePartnership, one of the largest integrated care systems in the country. ThePartnerships ambition is for everyone to have the best possible health andwellbeing, and the work of WYAAT, and each individual trust, supports thatambition.
INFECTIONCONTROL
Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising UniversalInfection Control Precautions. Hand hygiene must be performed before andafter contact with patients and their environment.
HEALTHAND SAFETY / RISK MANAGEMENT
Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at alltimes with the Leeds Teaching Hospitals NHS Trust Policies, including Healthand Safety policies, in particular by following agreed security and saferworking procedures, and reporting incidents using the Trust IncidentReporting system
TRAININGAND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
Thejobholder must take responsibility in agreement with his/her line manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejobholder will undertake all mandatory training required for the role.
COMMUNICATION& WORKING RELATIONSHIPS
Agrees and co-ordinates actions with other units to ensure co-operative working, e.g.between bed-holding and clinical support units
Uses highly developed influencing and collaboration skills in serviceplanning and works closely with senior finance managers and budget holders toensure that financial plans are developed and delivered within agreedbudgets.
Uses interpersonal, organisational and communication skills to manageunit performance and staff
Develop successful working relationships with internal and externalcustomers, commissioners, educational and charitable institutions, andservice providers
Communicates highly complex, sensitive and contentious information to amultidisciplinary team, e.g. changes to services, staffing levels or ways ofworking where there are barriers to acceptance and a significant degree ofhostility. Highly developed interpersonal and communication skills arerequired to motivate, empathise with and reassure staff, patients and carersin these situations.
Communicates with staff and other stakeholders in situations where there willbe significant hostility, antagonism and resistance and using the highestlevel of communication skill will be required to manage and reconcile theseconflicting and opposing views, for example, in major change managementsituations
The post holder will be required to deliver highly complex, sensitive andcontentious information to senior managers, Board members and externalstakeholders, including on occasions, the press, in situations when messages,open to challenge, will need to be delivered.
Person Specification
Additional Requirements
* Proven track record in the development and delivery of business plans and business development cases
* Ability to anticipate problems, appraise risks and make effective decisions
* Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
* Personal commitment, enthusiasm and professional drive to lead and innovate
* Able to communicate in a highly complex service relating information to senior managers and external customers.
* Highly credible with clinical staff including senior medical staff and Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
* Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.
* Manage clinical and business risks developing action plans to improve performance and Able to develop and deliver business plans and cases.
* Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
* Experience of managing multi-stranded situations where there may be conflicts of opinions involving a wide range of stakeholders.
Experience
* Experience of successful operational management at a middle/senior management level.
* Knowledge and experience of a range of management disciplines, including some of the following - finance, people management, commissioning, risk management, performance management,service improvement
* Budgetary management and Commissioning, contracting and service agreements to include payment by results
* Demonstrates ability to develop and utilise effective professional networks
* Operational and business planning and implementation and options appraisal.
* Management of staff from a range of professional and occupational backgrounds.
* Knowledge of workforce planning principles and practice and Sound understanding of the NHS plan and modernisation agenda.
* Comprehensive knowledge and practical understanding of financial and commissioning frameworks and Understanding of PBR and its impact
* Capacity planning, managing waiting lists and developing business cases.
* Knowledge of performance management principles and practice and Capital and Corporate Planning procedures
* Proven leadership skills and Comprehensive knowledge of NHS Improvement Plan and timescales for delivery
* Sound knowledge and understanding of developing and presenting effective business cases.
* Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements
* Understanding of relevant National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the unit
* Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical Governance and Understanding of management and operational arrangements in the Trust and wider health community
* Experience in urgent and emergency care
* Preparing strategic plans
* Demonstrates evidence of innovation in the provision of services
* Knowledge of Connecting for Health
* Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and National Service Frameworks
Qualifications
* Educated to degree level or equivalent professional qualification
* Willingness to undertake training and development as identified through the Personal Development Planning process
Skills & behaviours
* Strong negotiation and influencing skills and Tact and diplomacy
* Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
* Working well under pressure of time and resources
* Fair, honest and consistent in approach
* Strong, inclusive leadership style, team building
* Ability to work under significant pressure and to demanding timescales.
* Maintain systems for keeping abreast of changes in the NHS
* Commitment to team working with the ability to take personal responsibility for difficult decision making.
* Ability to deliver service redesign projects
* Ability to monitor, maintain and improve service delivery.
* Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust; proven track record in the development and delivery of business plans
* Excellent change management skills including service reconfiguration.
* Developed communication and facilitation skills
* Ability to lead service redesign projects
* Excellent presentation skills using a range of techniques, software and equipment
* Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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