Job Overview
You will work in mix location team of 18 who are responsible for managing debt across multiple Marlowe Environmental Services Ltd businesses. As the owner of one or more ledgers, you will maximise cash collection, minimise debt and collaborate effectively with customers and the wider business to resolve issues and disputes that lead to delayed cash collection.
Main Duties
Understand requirements for customer onboarding with ability to assess any associated risksFollow agreed collections processes with accuracy and efficiency ensuring queries and disputes are resolved quickly with an emphasis on “fix for future”Work with entity invoicing and portal teams to understand the end-to-end invoicing processLead weekly calls with internal teams to drive down query resolution and debt reduction, with ability to relay critical information on invoicing and payment behaviourBuild excellent networking skills and grow relationships with internal and external customersReconcile customer accounts ensuring an understanding of posting and allocation activityEnsure customer master data is always up to date and accurateProactively monitor any agreed payment plans, and flag immediately if an issue arisesEnsure that integrity and compliance is always a priority across all activities performedAdherence to all credit and risk policies for MESBehaviours
A positive can-do attitude is essential, always behaving in a professional mannerDemonstrate the MES values and function as a MES brand ambassadorCreate an effective team environment fostering ways of working by understanding the synergies required with a mixed location team and divisionally split businessTake ownership and accountability for your actions and decision makingSystems & Skills
Excellent communication and negotiation skills with the ability to adapt to differing audiencesWork well under pressure, demonstrates agility to change priorities quickly with meticulous attention to detailExceptional organisational and time management skillsComfortable challenging and influencing the business and customer with behavioural changeExcel beginner-intermediate level (v lookups, pivot tables data manipulation etc)Desirable knowledge of any of our current systems - CRM, Sage , Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe (ability to understand and articulate credit reference reports)Reporting & Projects
Report clear key information to internal and external parties relating to cash collection information, debt status, trends, and potential risksComplete reporting requirements with accuracy and within agreed timescalesWhat we are looking for
Resilience within a fast-paced target orientated environment with a minimum of 12 months credit control experienceCommercial awareness with ability to analyse and articulate statuses of your customer accountsA customer service ethos, going above and beyond with a right first-time attitudeAn inquisitive mind and proactive approach to resolving queries, constructively challenging the normAbility to articulate professionally with confidence and accuracy to all stakeholdersOur market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at .
