As Guest Services Supervisor, you will assist in leading the team to provide the most memorable experience to our guests, members and visitors. You will provide the initial welcome and the last farewell on departure to ensure our guests leave with a smile on their face. Share
* Lots to do but lots of fun Our Guest Services Supervisor will be responsible for;
* Key duties of the Guests Services Assistant plus;
* Helping to co-ordinate the guest services team functions and activities.
* Being fully comprehensive in all operational areas of the Guest Services team
* Championing the highest level of customer care and service and deliver wow experiences with special attention paid to
* Acting as a lobby host at key times
* Meeting and greeting arrivals
* Championing and raising awareness of guest profiling and the use of guest name
* Following up guest complaints and take appropriate Guest Recovery action
* Ensuring team members are performing specific tasks to the department SOPs
* Controlling all operating costs within the standards set under the direction of the Guest Services Manager
* Promoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.
* Ensuring all Team Members are well presented and groomed at all times
* Addressing development needs within the team, and to assist in appraising employees in the Guest Services Department
* Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
* Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource
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