Customer Success Manager (CSM-26)
Seopa Ltd, Belfast, Northern Ireland, United Kingdom.
Seopa Ltd is a multi‑award‑winning company that creates and hosts insurance, finance, and utility price comparison engines. Our team has grown rapidly, and we are currently looking for an experienced Customer Success Manager to own and grow high‑value accounts with insurance and/or utility providers hosted on our platforms.
In This Role You Will
* Manage multiple key strategic customer accounts, develop effective working relationships and identify potential new sales opportunities.
* Negotiate commercial and contractual terms for new and add‑on product lines, and ongoing accounts.
* Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research.
* Mention travel primarily within the UK to aid business and organisational development.
* Mentor, coach and motivate junior team members.
* Implement new processes and strategies and evolve existing procedures.
* Maintain an up‑to‑date understanding of the market and customers to anticipate and drive growth opportunities, based on a thorough knowledge of Seopa product lines and customer needs.
* Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner.
* Onboard new customers, liaising with other teams to ensure a smooth process.
* Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders.
* Collaborate with other teams, including engineering and product management, to deliver new opportunities and ensure alignment with customer expectations on roll‑out of new products or updates.
Personal Specification – The Successful Candidate Will Be
* Determined and eager to embrace new experiences and responsibilities.
* A confident and empathetic communicator who understands others' points of view.
* Thrives on customer interaction and is comfortable dealing with senior company executives.
* A natural planner with an organised mindset and approach to work.
Academics
* Degree in a business or IT field, ideally 2:1 or equivalent, or relevant experience in this sector.
* 3 grades B or above at A‑Level desirable but not essential.
Essential Criteria
* Minimum of 5 years experience in a customer‑facing, account‑management role, ideally from a technology, consulting or insurance/financial/utilities product background.
* Experience of managing and maximising the profitability of multiple B2B relationships.
* Experience working in a target‑driven environment.
* Excellent analytical and data‑interpretation skills.
* Excellent skills in MS Office (particularly Excel).
* Proven ability to self‑educate.
* Superb written and verbal communication skills; confident face‑to‑face and virtual communication.
Desirable
* Experience in an IT, e‑commerce, fintech or financial services environment.
* Appreciation of web/software development.
* Experience with CRM and Google Analytics beneficial.
Values
* SMART: We are innovative and strategic, finding better ways to do things.
* EFFICIENT: We maximise productivity and value for money, minimise waste and duplication.
* OPEN: We are a one‑team diverse, loyal, and respectful culture, welcoming new ideas and challenging change.
* PASSIONATE: We are ambitious, positive, and driven, celebrating the success of our company and colleagues.
* ACCOUNTABLE: We are responsible, trustworthy, and dependable, doing what we say we will.
Remuneration
* Competitive salary and benefits package including private medical insurance, life assurance, pension with annual review, health cashback plan, hybrid working arrangements, annual travel card loan, additional service‑related holidays, option to buy extra holidays, cycle‑to‑work scheme, full access to an online learning system, and wide‑ranging discount reward schemes.
About Seopa
Founded in 2003, Seopa is an industry leader with headquarters in Belfast (Head Office) and a base in Timisoara. We provide software and systems to other companies and operate our own insurance comparison brands. Our solutions are used by over 400 financial partners and millions of customers annually. Seopa has received numerous awards, including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, and multiple Best Managed Companies awards from Deloitte from 2020 to 2025.
Skills
Account Management, Key Account Management, Sales, Analytical, Communication, CRM.
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