Service Care Solutions are working alongside Conwy County Borough Council for a Direct Payments Officer to join their team on a temprorary basis. Please find a description of the role below.Role: Direct Payments Officer Salary: £13 to £14 per hour (PAYE exc.) / £14-£16 per hour (umbrella)Location: Conwy. Working: On site, 36 hours per week. Contract: 3 months on going. Responsibilities:
1. Register new service users to the Direct Payments Scheme, ensuring all processes are completed accurately and within agreed timeframes to facilitate timely payments.
2. Ensure clients receive appropriate funding on time to enable them to meet their employer responsibilities, including payroll and staffing obligations.
3. Complete quarterly financial audits of service users' accounts, investigating and resolving any discrepancies in line with policy and best practice.
4. Contribute to the ongoing improvement of systems, processes, and service delivery models to enhance efficiency and user satisfaction.
5. Ensure all work is carried out in line with statutory requirements, including Data Protection legislation, and internal policies and procedures.
6. Maintain accurate records and documentation, ensuring compliance with audit standards and regulatory expectations.
7. Promote and u...