Key Account Coordinator
Heathrow Area – Easily accessible from Slough, Langley, Iver, Datchet, Windsor, Maidenhead, Burnham, Hayes, Southall, Greenford, Staines, Hounslow, Uxbridge, Feltham & surrounding areas
Full-Time | Monday–Friday, 9:00 am–6:00 pm
£30,000 – £35,000 per annum (depending on experience) + Bonus Scheme
What's on Offer
* £30,000 – £35,000 salary, depending on experience
* Bonus Scheme
* Full training and onboarding support
* Collaborative, friendly team environment
* On-site parking available
About the Role
We're seeking a confident, detail-oriented Key Account Coordinator to join our busy logistics operation in the Heathrow area. This role is all about delivering high standards of service to a portfolio of key clients—ensuring shipments are well-managed, issues are swiftly resolved, and customers receive consistent support from start to finish.
It's a dynamic, hands-on position perfect for someone who thrives in a fast-paced logistics or distribution setting.
Key Responsibilities
* Serve as the primary contact for key accounts via phone and email
* Track shipments and manage Proof of Deliveries (PODs)
* Resolve delivery issues (e.g. misroutes, delays, lost shipments)
* Liaise with international courier partners and internal teams
* Create waybills and prepare export/distribution documentation
* Assist with packing and warehouse tasks when needed
* Provide accurate pricing for exports and distributions
* Maintain internal systems and ensure all customer records are current (training provided)
What We're Looking For
* Customer service or key account experience within freight, logistics or courier sectors (essential)
* Strong admin skills and confidence using internal systems
* Excellent communication and problem-solving skills
* Proactive attitude with the ability to work both independently and as part of a team
* Previous experience in express courier/distribution is a bonus
How to Apply
If you're ready to grow your logistics career in a fast-moving, people-focused role-we'd love to hear from you.
Apply now on Indeed, via our website at, or send your CV directly to
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* On-site parking
* Private medical insurance
* Profit sharing
* Referral programme
* Sick pay
Application question(s):
* Have you worked for a Freight Forwarding, Logistics or Courier Based Company before?
Experience:
* Managing Key Accounts : 1 year (required)
* Courier or Logistics Operations: 1 year (required)
Work Location: In person