Internal Sales Executive
Location: Tottenham, N15
Salary: £35,000 per annum
Hours: Monday – Friday 7am – 5pm | Alt Saturdays 6.30am – 3.30pm
About the Role:
As an Internal Sales Executive, you’ll manage inbound enquiries, support both trade and commercial customers, and convert leads into confirmed orders through expert advice and tailored solutions. You’ll play a key role in driving sales growth across the Tottenham area while delivering a smooth, professional customer experience and developing long term relationships with customers visiting our trade counter.
Benefits:
* Perkbox – 24/7 discounts, wellbeing support, online GP & more
* Company Pension Scheme
* Group Life Assurance (up to 3x salary, subject to length of service)
* Staff Discount on all products
* Cycle to Work Scheme
* Employee Assistance Programme
* Long Service Awards
* 23 Days Annual Leave + Bank Holidays + Birthday Day Off
Requirements:
* Must have sales experience within a builders’ merchant
* Strong product knowledge across relevant systems, materials, and accessories
* Excellent communication and relationship-building skills
* Highly organised with the ability to manage multiple enquiries and projects
* Customer-focused with strong commercial awareness
* Experience using CRM systems and sales reporting tools
Key Responsibilities:
* Handle all sales enquiries with confidence and technical expertise – over the phone or on the trade counter.
* Build and maintain strong relationships with trade and commercial customers coming into the branch
* Provide specialist advice on products and systems
* Prepare accurate quotations, process orders, and manage follow-ups
* Maintain accurate CRM records and track sales performance
* Work closely with branch teams, suppliers, and operations to ensure seamless order fulfilment
* Re-engage lapsed accounts and identify upselling opportunities
* Support product promotions and marketing initiatives
* Share market insights, competitor intelligence, and customer feedback to support continuous improvement