Customer Support Representative (English & German Speaking) Location: Coventry Salary: £25,000 per annum About the Role Were looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. Youll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do. Key Responsibilities Deliver exceptional customer service via phone, email, and social media. Log and manage product enquiries and faults accurately within agreed SLAs. Provide first-line support and advice to customers. Achieve departmental KPIs and contribute to continuous improvement. Keep up to date with new products, processes, and regulations through ongoing training. Requirements Fluency in English and German (written and spoken). Confident using computer systems and quick to learn new tools. Strong communication skills and a passion for helping others. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.