Job Description
Are you a skilled Biomedical Scientist with a passion for client interaction and education? An innovative digital pathology lab is looking for a dynamic professional to join their team in a unique hybrid role combining specialist laboratory duties with client-facing support.
About the Role:
As a key member of the laboratory and customer support teams, you will perform core histology lab tasks while also serving as the main liaison for clinical partners. You’ll ensure high-quality sample processing and flawless workflow within the lab, while supporting client onboarding, training, and troubleshooting related to diagnostic services and digital platforms.
Your Key Responsibilities:
1. Execute laboratory operations adhering to SOPs and quality standards, ensuring timely and accurate sample handling
2. Monitor and maintain internal and external quality controls, participate in audits, and support continuous improvement
3. Serve as the first point of contact for new and existing clients—conducting training sessions, visits, and providing ongoing support
4. Manage client queries efficiently via phone and email, troubleshoot logistics or system issues, and escalate when necessary
5. Collaborate closely with internal teams including Pathologists, IT, Quality, and Commercial colleagues
6. Represent the...