As a Drinks Excellence Manager, you will lead the delivery of outstanding drinks quality and perfect‑serve standards across our managed pub estate, ensuring every guest enjoys a consistently great experience. You’ll work closely with trading, operations, suppliers and training teams to embed quality, capability and innovation at scale.
As a Drinks Excellence Manager, you will…
* Own and deliver drinks quality and perfect‑serve standards across all managed pub brands and formats.
* Work cross‑functionally with trading, operations, brand and technical teams to improve customer satisfaction and commercial performance.
* Partner with strategic drinks suppliers to develop quality initiatives, training programmes and engaging incentives.
* Design and deliver structured training, onboarding and refresher content across all beverage categories.
* Use insight, audits and customer feedback to continuously improve drinks quality, consistency and standards.
Additional Information
* The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
* Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
* Refer a friend – when they are placed, you could earn £1,500 for referring them!
* Wagestream – access your wage before payday for when life happens.
* Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Qualifications
* Strong knowledge across beer, wine, spirits, cocktails and non‑alcoholic drinks.
* Experience working in multi‑site hospitality, ideally with a background in bar or pub management.
* A passion for drinks quality, education and creating brilliant customer experiences.
* Strong influencing, stakeholder management and presentation skills, with confidence delivering training.
* Commercial awareness, with the ability to improve quality while supporting profitable sales growth.
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