Job reference number 329158
Flow Room Systems Manager
Salary starting at £34,602, plus shift allowance of £431.24 per month pro rata, 10% bonus potential, 25 days annual leave, and a company pension scheme with highly competitive contribution rates
Full time
Permanent
North West Super Hub, Warrington, WA5 3UY
About The Role
Reporting to the Shift Flow Manager of the North West Super Hub, you will:
* Manage the automated parcel sorting system performance via SCADA, CCTV, and warehouse management systems, and provide accurate reporting to resolver groups and the senior leadership team.
* Make timely business critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed.
* Ensure all mail types are processed on time and instruct and influence managers within the operation with their holistic view of the site.
* Design, maintain, and review sort plans through warehouse management systems, system and flow room SOPs, and SCADA data to identify faults and requesting preventative maintenance and repairs.
* Works alongside and prioritise the engineering team's workload to rectify faults and blockages and ensure assets are available for planned preventative maintenance.
* Manage vehicle flow through the yard management system to maximise efficiency.
About You
To be truly successful in this role, you’ll possess the following knowledge, skills, and experience:
* Experience of working in a flow or control room environment in an automated processing facility with SCADA and warehouse management systems experience.
* Strong data analytic skills and experience of designing and maintaining system and flow or control room processes.
* Strong Excel and Microsoft suite skills, and the ability to translate technical information to a wide audience.
* Good understanding of continuous improvement principles and the ability to work under pressure in a fast-paced automated environment.
* Adaptable and receptive to new ideas and processes, and willing to adjust to changing demands and circumstances.
* Skilled at identifying solutions to problems, and able to utilise the expertise, skills, and experience of others as appropriate.
Shift Pattern
A 2-week Alternating Rotation:
* 06:00 – 18:00 Monday, Tuesday, Friday, Saturday, & Sunday
* 06:00 – 18:00 Wednesday & Thursday
* 18:00 – 06:00 Monday, Tuesday, Friday, Saturday, & Sunday
* 18:00 – 06:00 Wednesday & Thursday
Extra Benefits
* Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*
* Supportive and generous company sick pay
* Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions, and a management scenario exercise, more details of which will be provided on the day.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Monday 8th September 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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