Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester. Role & Responsibilities: To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting. Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained. Delivery of project-related tasks such as the installation of new telephone equipment. Creation of telephone diagrams and documentation. Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms. Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.Technical Requirements: Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems. Proven experience on the Openscape 4000 Telephone System Understanding of analogue telephone wiring and concepts Proven experience of supporting alternative VoiP Solutions Proactively liaising with users in non-technical manner Experience working with Contact Centre Technologies Comprehensive understanding of Session Initiation Protocol (SIP) platforms Understanding of MS Teams (Voice) Previous experience with working on Telephone Voicemail Services ITIL v4 Foundation Basic knowledge and understanding of Networking principles Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy