* HR Operations Manager
* Salary: £60,000 - £65,000 + Bonus & Benefits (please see below)
* Location: Paddington, London (Hybrid working)
* Reporting to: HR Director
* Team Management: HR Administrator, Recruitment & Talent Lead
About the Role
Our client is seeking an experienced HR Operations Manager to lead the operational delivery of HR services for a dynamic organisation of approximately 600 employees. This role plays a critical part in driving efficiency, consistency, and excellence across the full employee lifecycle, as well as contributing to strategic HR initiatives.
This is an ideal opportunity for a hands-on HR professional with a passion for systems, data, and process improvement, who thrives in a fast-paced, commercially focused environment.
Key Responsibilities
* Lead the HR Operations function, ensuring timely and compliant delivery of all HR services
* Manage and optimise the HRIS (RSM), ensuring effective self-service capabilities and data integrity
* Oversee all payroll activity in collaboration with Finance and external providers, ensuring accuracy and legal compliance
* Own and deliver the employee lifecycle processes - from onboarding to offboarding
* Manage the HR administration and recruitment teams, supporting strategy and ensuring SLAs are met
* Deliver regular HR reporting and data analysis, including key metrics such as Gender Pay Gap reporting
* Lead on reward and benefits processes, including benchmarking, salary reviews, and bonus schemes
* Support strategic change programmes such as restructures, acquisitions, and integrations
* Review and improve policies across HR Operations, Payroll, and Employee Relations
* Act as a point of escalation for high-risk employee relations cases when required
* Ensure readiness and compliance for HR audits
* Continuously seek ways to improve service delivery and enhance the employee experience
About You
Our client is looking for someone who brings:
* Significant experience in an HR Operations role with team management responsibilities
* Strong knowledge of UK employment law, payroll, and HR compliance
* Hands-on experience managing reward cycles, benchmarking, and benefits programmes
* High attention to detail and a process improvement mindset
* Strong analytical skills with the ability to manipulate and interpret complex HR data
* A track record of building effective relationships across the business
* CIPD Level 5 qualification (or equivalent experience)
* Proven experience working with HRIS systems and optimising their use
* Comfortable working in a fast-paced, commercially driven environment
Benefits Package
In addition to a competitive salary, you'll receive:
* Up to 10% bonus
* Private Medical Insurance & Travel Insurance
* Life Assurance
* 2 paid volunteering days per year
* 33 days holiday (including bank holidays)
* Cycle to Work Scheme
* Season Ticket Loan
* Professional qualifications and apprenticeship support
* Wellness initiatives and retail discounts
* Discounted transport services (London-based)
This is a fantastic opportunity to step into a high-impact HR leadership role and make a real difference in how operational HR is delivered.
Apply now if this opportunity sounds of interest to you, you have the relevant skill set, and f you wish to join a values-driven team where your expertise and ideas will be truly valued.
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