Job Description
Job Requirements PowerBI Developer
* PowerBI Developer Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)
* Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)
* Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics.
* Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics
* PowerBI Developer Implements RLS, governance, and performance optimisation (model + measures)
* Can translate service ops needs into clear KPIs, definitions, and usable dashboards
Nice to Haves PowerBI Developer
* Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)
* Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting
* ALM/DevOps for Power BI (pipelines, version control, environment promotion)
* PowerBI Developer Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting