Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
The impact you’ll make: When a golfer walks into the golf shop, you are setting the mood for the game ahead. A warm welcome, a few hints and tips on the hidden challenges the course brings and they have a great game ahead.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails
* Provide a consistently high level of service and hospitality to all Members and Guests at all times and in all areas of the Golf Operation
* To meet all criteria required to pass the necessary Marriott audits such as the Marriott Golf Audit & ‘59 Club Mystery Shopper’
* Take golf reservations and ensure that all golf bookings are correctly inputted into booking system, and that revenue is processed correctly
* To assist in general shop and service-related duties e.g. merchandising, stock control, cleaning
* Check-in all golfers and support the day to day management of tee times
* Support the daily management and maintenance of the buggy fleet and operation, including cleaning, fuelling and positioning ensuring that sufficient buggies are available to cater for both that day and following day’s business
* Regularly monitor the locker facilities, undertake cleaning as required.
* Assist with ball control and cleanliness at the driving range
* Ensure that guidelines, as set by the hotel, are followed in terms of sanitisation and safety practices with regards to the customer facing areas in the golf operations, equipment, retail, buggies and confectionary
* Carry out course marshalling duties as required
* Ensure that the Halfway House is operational
* Carry out green fee payment checks with the collection of tickets on the 1st tee
* Assist with corporate golf day banner management, score card marking, scoreboard updates and any other Corporate / Society Day requests
* Support the successful running of golf days; including being the host to organisers where required
* Support the effective delivery of member competitions and bookings, including handicap maintenance.
Safety and Company Policies:
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
* Related Work Experience: At least 1 year of related work experience in a customer service role.
With this role you will be working on a casual basis, we can offer hours when available – giving you the flexibility we all need in our life!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!