Job:NCOSA Service Support Analyst(730847)
Location : 325 N Salisbury St RaleighNC 27603
Client : State of IN
Consultant Pay rate: $35 /hr on W2 (AllInclusive)
Typical Experience: 3660 months
***This is an onsite position.
Office of theState Auditor requires one Service Support Analysts. The selectedcandidate for this role will provide first level support to usersin a Microsoft Windows environment. This includes but is notlimited to password resets A/V troubleshooting access assistanceetc. Responsible for imaging PCs per outlined processesdistributing equipment and maintaining assignment information in anasset tracking system. Position will be responsible for identifyingand documenting equipment for surplus installing computer equipmentin an office environment maintaining printers and scanners.Position will be expected to assist users with PC performanceissues and updates.
Knowledge Skills and Abilities / Competencies
Ability to analyze and assess client needs to developeffective and appropriate solutions.
Ability toindependently resolve unique problems through advanced systemanalysis and troubleshooting procedures and without a predeterminedcourse of action.
Ability to proactivelyestablish a positive relationship by demonstrating a sense ofurgency in interactions with clients
Ability to analyze and assess client needs to developeffective and appropriate solutions
Required
3
Years
Ability to independently resolveproblems through advanced system analysis and troubleshootingprocedures and w/o a predetermined course of action
Required
3
Years
Ability to proactively establisha positive relationship by demonstrating a sense of urgency ininteractions with clients
Required
3
Years
Experiencesupporting users in a Microsoft Windows environment
Required
3
Years
A/V troubleshooting
Required
3
Years
Experience installing computerequipment in an office environment maintaining printers andscanners
Required
3
Years
Experience imagingPCs