At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Central Operations team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.
The role of the InMotion Operations Support is truly cross-functional – you will be right at the centre of the business, leading and driving the commercial agenda.
What you will be doing:
* Management and planning of store workload
* Development of InMotion comms strategy/VLOG
* Attend meetings and identify communication requirements for the week/month
* Publish weekly key focuses to stores and cascade messages
* Create launch packs for seasonal trading periods/launches
* Proof reading of communications for future publication
* Challenge / feedback on poor communication and raise the quality of communication from support office
* Management of communications compliance
* Create content and write Director messages
* Support store events, for example, the annual InMotion briefing sessions
* Keep InMotion Micro Site information up to date and relevant
* Identify opportunities for new best practice guides based on launches / seasonal trading plans
* Review current best practices on regular basis to ensure they reflect current changes/amendments
* Maintain communication planner and ensure all content from trading teams is delivered on time
What we are looking for:
* Previous experience of a retail store environment a clear benefit
* Naturally pro-active attitude, with the ability to recognise and articulate the needs of stores in delivery of Business plans.
* Excellent planning and organisational skills
* An ability to communicate effectively to individuals at all levels both internally and externally
* Ability to work as part of a team and cross functionally
* Able to work under pressure and continually change priorities to maintain all deadlines
* Excellent written and verbal English language capabilities
* Excellent spelling and grammar essential
* Ability to challenge where necessary
How we reward our teams:
* Hybrid Working Model from home and in the office
* 4pm Friday Finish
* Flexible Working
* 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
* Family Friendly Leave
* Company Pension scheme
* Sharesave Scheme
* Annual Bonus based on company and personal performance
* Competitive Salary and Car Allowance
* Private Medical
* Staff Discount Card for stores and online