Job Description
Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality? The OpportunityOur client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.Key Responsibilities Act as the first point of contact for guest enquiries via telephone, email and online platformsManage accommodation bookings and reservations, ensuring all information is recorded accuratelyProvide a warm, professional and personalised service to guests at every stage of their journeyBuild strong relationships with guests, travel agents and external booking partnersAssist with guest requests, special arrangements and pre-arrival planningSupport occupancy and revenue targets through effective booking management and upselling opportunitiesLiaise with operational teams to ensure seamless guest arrivals and departuresMaintain accurate records and ensure booking systems are kept fully up to dateRequirements Previous experience working within a hotel reception, reservations, guest services or hospitality administration roleExperience managing bookings and guest enquiriesStrong administrative and organisational skills with excellent attention to detailConfident using booking systems, Microsoft Office, and computer-based systemsProfessional communication skills, both written and verbalWhat's on Offer Salary: £25,000 - £32,000 per annum, depending on experienceWorking Pattern: 45 hours per week, typically 09:00 - 18:00, including weekendsBenefits: Ongoing training and development opportunitiesCareer Development: Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiencesAbout YouFriendly, professional, and customer focusedHighly organised with excellent attention to detailPositive, proactive and solutions orientedConfident communicating with guests, colleagues and external partnersPassionate about delivering outstanding service and creating memorable guest experiencesHow to applyFor any questions ahead of applying, contact LaurenTPBN1_UKTJ