Retail Sales Assistant
CAPTION: Job details
* Posting date: 15 August 2025
* Hours: Full time
* Closing date: 14 September 2025
* Location: SO30 2QY
* Remote working: On-site only
* Company: Dreams Ltd
* Job type: Permanent
* Job reference: Dreams_9865-8492
Summary
About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. Together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every week. With over 200 stores nationwide, you’ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. If you’re passionate about beds, sleep, and helping customers find their perfect mattress, Dreams could be the perfect place for you. Dreams. Love your job.
In your role, you’ll receive:
* Competitive salary: £30,000 achievable on target earnings
* Commission: Uncapped scheme with peak incentives
* Discounts: On Dreams products and hundreds of other brands
* Buy-in schemes: Extra holiday, private healthcare, savings and loans
* Learning and development: Induction, courses, and progression opportunities
* Wellbeing: Partnership with Retail Trust offering wellness support
* Enhanced maternity & paternity pay from 2024
The job: Working in Southampton, Hedge End, you will be a key part of the store’s success by providing exceptional customer service, understanding their needs, and advising on high-value purchases.
Day-to-day responsibilities include:
* Creating a welcoming environment and guiding customers to find the right products
* Assisting customers throughout their store visit, from greeting to understanding their sleep preferences
* Becoming a Sleepmatch Master to help customers choose the right mattress using our technology
* Maintaining store presentation through housekeeping and display updates
We’re looking for someone who is:
* People-first: Engaging, positive, and able to bond with customers
* Communicator: Skilled at building rapport and relationships
* Motivated: Driven to meet KPIs and sales targets
* Team player: Respectful and inclusive
* Willing to learn: Curious about sleep and eager to develop skills
* Flexible: Able to work 38.5 hours per week, including weekends and bank holidays, with opportunities to earn more through commissions
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