Customer Service Representative Job Location: Poole, Dorset Job Type: Permanent Salary: £25,000 - £27,000 per annum, depending on experience Hours: Monday – Thursday 8.15am – 4.45pm & Friday 8.15am – 3pm Benefits: 20 days holiday plus bank holidays 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment One of the UK’s largest suppliers of engineered products are looking to add to their team by recruiting for a Customer Service Representative on a permanent basis to join their friendly, busy and hardworking team based in Poole. Within this role your duties will include but are not limited to; * Dealing with inbound customer enquiries * Monitoring sales order inbox and processing customer order requests * Preparing and sending out customer quotations, then following up * Keeping customers up to date on orders progress & delivery timescales * Liaising with customers to find out about any upcoming projects and advising of any offers/promotions * Maintaining accurate records * Supporting the business development team with administration tasks The successful applicant will possess the following: * Previous Customer Service experience within an office environment * Strives to consistently provide high levels of customer satisfaction * Confident and proactive telephone manner * PC literate with experience of Microsoft applications * A team player that can work on own initiative * Ability to work to tight timescales For more information, please apply with a full CV and covering letter by email or call our Recruitment Team on (phone number removed). Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords; customer service; sales administrator; order processor; order processing; customer support; sales; business development; Poole; Dorset; Bournemouth; Wareham; Christchurch; Ferndown; Wimborne; Holton heath; Verwood; Branksome; Parkstone; tower park; Nuffield; Bearwood; west howe; Lansdowne; Boscombe; Southbourne; Pokesdown; ashley cross; lower Parkstone; Dorchester; Upton; Hamworthy; Creekmoor