Account Manager
POS Industry
Leicester
Full time | permanent
Salary D.O.E
The role
As an Account Manager, you will manage client beauty brand work as part of a dedicated service team, reporting to the Account Director. You will be the voice of the client internally, taking briefs and asking questions, upselling and looking for new opportunities within the brands you already work with. Responsible for managing information both within the business and externally. You will have great commercial awareness, highlighting additional opportunities with clients to extend the company services and offering where possible.
We need someone with relevant industry that will fit with the team, confident and able to communicate effectively at all levels both with internal teams and clients.
Responsibilities
* Main day to day point of contact for all allocated brands, handling and co-ordinating information externally to internal teams to execute and ensure the smooth running of projects.
* Development of strong client relationships.
* Keep up to date with client business activities so you are well informed and best placed to deal with enquiries and new opportunities.
* Assist with quotes for new and existing contracted or business-as-usual activity.
* Highlight areas where relationships with clients can be developed and support with expanding opportunities.
* Ensure excellent service is given, with budget awareness and the client’s expectations are managed across the business.
* Assist with client retention, highlighting to relevant internal stakeholders where issues might arise, present ideas for risk mitigation.
* Arrange and attend meetings, progress calls and events with allocated clients
* Ensuring projects and services are delivered to clients on time and within budget
* Report account activity/ invoicing to Directors
* Administer project information onto project management systems
* Responsible for arranging business wide project kick-off meetings
* Collaborate with all business functions, design, commercial and project management, manufacturing and finance ensuring the smooth flow of the project through the business.
* Internal and client prototype meetings, production 1st off sign-off’s.
Essential Skills & Experience
* Previous Account Manager/Exec role within POS
* Excellent written and verbal skills
* Client centric – fanatical about delivering exceptional client service & wants to spend time with customers
* Have the ability to work to ever changing deadlines
* Team player
* Detailed and methodical
* Process orientated and results driven
* Ability to take ownership and see a task through from start to finish
* A flexible attitude to work and working hours