Mro customer support administrator

MRO Customer Support Administrator Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Reference 2026-174765 Position description Domain Programs / Customer Relations Job field / Job profile Sales / marketing - Sales administrator Job title MRO Customer Support Administrator Employment type Permanent Professional category Employees / Staff Part time / Full time Full-time Job description Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision In the UK, Safran Seats specialises in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams across multiple sites. In the context of our growing activity on MRO, Safran Seats is looking for a MRO Customer Support Administrator to join our team. Within a multidisciplinary team in our MRO station, you are responsible for managing Customer interface and MRO sales administration. As such, your are in charge of : -Processing customer orders -Offering standard exchanges if relevant -Building and getting Customer approval for the quotations, -Being the voice of the Customer in the MRO station, understanding Customer needs and managing priorities in line with Customer expectations -Managing customer order books, building Expected Ship Dates -Coordinating internally with other functions in order to meet the performance target -Invoicing, issuing delivery notes -Contributing to cash collection You are a key contributor to Customer satisfaction by maintaining regular and proactive communication. But what else? (benefits, specificities, etc.) What We'll Offer Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:? -33 days holiday (including bank holidays) -Industry leading pension scheme with salary sacrifice employer contributions up to 10%. -Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. -Access to salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. -Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme - Annual share save schemes. -Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Candidate skills & requirements What You'll Bring -Customer service experience in a technical environment, ideally within repairs -Excellent communication skills with the ability to engage autonomously with customers -Responsiveness, rigor, -Strong team spirit -Ability to propose improvements -High proficiency with IT tools (Office suite, Excel, Teams, etc.) Here, we craft excellence together. If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today. Why Safran? - A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries. - Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. - Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further. - Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality. - A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence. Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. Position location Job location Europe, UK, Wales City (-ies) Llantarnam Industrial Park NP44 3HQ Cwmbran