Customer Service / Administrator
Location: Harrow, HA3 | Salary: £28,000 | Permanent, Full-Time
Brook Street is seeking a Customer Service / Administrator to join our client's growing team. This role is perfect for someone who thrives in a busy environment, delivers excellent customer service, and ideally has a technical or repairs background.
Key Responsibilities:
Handle inbound/outbound calls and emails
Book and schedule jobs for engineers
Monitor engineer performance and follow up on tasks
Raise PO's, invoices, and run reports
Manage compliance, diaries, and CRM tasks
Escalate issues and follow complaints process
Participate in on-call rota (1 week in 7) and one Saturday in sevenRequirements:
Microsoft 365 proficiency (essential)
1 year + customer service experience
Confident, proactive, and customer-focused
Experience in repairs planning, diary management, and customer communicationsWorking Hours:
Oct-Mar: Mon-Fri 08:00-18:00
Apr-Sep: Mon-Fri 08:00-17:00Brook Street NMR is acting as an Employment Agency in relation to this vacancy