Location: Abingdon
Salary £30,000 - £35,000
We are looking for a 2nd Line IT support Engineer to work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently.
Responsibilities:
Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
Escalate complex issues to 3rd line engineers or external vendors when required
Identify recurring problems and devise sustainable preventative measures
Install and configure new IT equipment following technical specifications
Offer hands-on support and training to upskill team members
Keep customers informed of progress and set expectations
Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
Take ownership for obtaining information required to diagnose and resolve more complex problems
Engage with third parties to jointly resolve in-depth product issues
Skills Required:
Excellent communication skills, both written and verbal
Ability to achieve successful outcomes in handling difficult situations
Demonstrated analytical, diagnostic, and troubleshooting skills
Ability to work in a fast-paced environment
Shows initiative and acts independently to resolve problems
Works effectively both as a team member and independently
Ability to provide great customer service
Solid technical skills and good understanding of IT infrastructure and systems
Benefits:
21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Pension Scheme
Free On-Site Parking
Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process