Bonus scheme, 22 days holiday bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management. What You'll Be Doing: Respond to customer queries across multiple digital platforms Guide applicants through loan processes and documentation Support existing customers with account questions and payments Identify and assist vulnerable customers with tailored care Flag potential fraud or risks appropriately What We're Looking For: Strong written communication with a human touch A positive, proactive approach to teamwork and problem-solving Comfortable using multiple systems and tools Eager to learn and take on new challenges What You’ll Get: Access to cutting-edge tools and AI technology Experience in a regulated, customer-focused environment Independence and flexibility within a supportive team Opportunity to grow with a small, impactful company Southampton Central Full-time | 37.5 hrs/week | Shifts between 8am–6pm Approx. 1 Saturday/month 1 bank holiday/year