We’ve got an exciting opportunity to join our Customer Demand Team at Taylors of Harrogate, home to the much-loved Yorkshire Tea and our range of Taylors of Harrogate products. We’re looking for two Customer Demand Planner's to join us at our Plumpton Park site in Harrogate, on a 14-month fixed-term contract. In this role, you’ll play a key part in keeping our shelves stocked and our customers happy. You’ll be responsible for delivering accurate forecasts, building strong relationships with our retail partners, and ensuring product availability. You’ll also lead customer review meetings, support new product launches, and help drive improvements across our supply chain. This is a full-time role (37.5 hours per week, Monday to Friday) with a hybrid working pattern. We ask that you're in the office at least two days a week. If you’re looking for flexibility, we’re open to conversations, just let us know in your application. What you’ll be doing: Manage a portfolio of UK and/or international customers. Maintain and update base forecasts with clear assumptions and collaborate with Account Managers on promotional uplifts. Deliver against inbound and stock KPIs, identifying and resolving performance gaps through collaboration. Lead weekly demand and production planning meetings to align forecasts, stock, and production. Represent the Customer Demand team in NPD and range review project meetings Support process mapping for customer supply chain activities. Contribute to the development and optimisation of forecasting systems (e.g., IFS). About you - We’re looking for someone who: Has proven experience in demand planning/ supply chain or transferrable skills within an FMCG environment Is highly analytical, numerate, and confident using Excel and ERP systems Can build strong relationships and work collaboratively across teams Is organised, proactive, and able to manage multiple priorities Has strong communication skills and a problem-solving mindset What we offer you As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes. Great People, Great Culture We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive. Click here to learn more about life at Bettys & Taylors Group. To apply for this role you will be required to submit a CV and cover letter.