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Account Executive Analyst
Job ID 2023-3487 Category Marketing Procurement Services (Client Services) Location : Name Malmesbury, Wiltshire Position Type Permanent (employee) Weekly Hours Full time hours
Purpose of the job
As the Account Executive Analyst you will work closely with the Client Services and Data Governance teams, to manage and deliver campaign allocations and data services to the client efficiently, accurately and on time. You will be responsible for creating and delivering retail campaign allocations, store data management and analytical support. You will develop and maintain strong relationships with campaign managers, data analysts and client stakeholders at all levels. You will champion and deliver all allocation and campaign data solutions.
With regard to matters relating to retail allocations, the Account Executive Analyst will remain in contact with the Client Services Team and client and is responsible for taking ownership of the end-to-end allocation process and developing it further. The Account Executive Analyst is required to maintain store level data and data structures, helping to develop and evolve current systems and future data capabilities.
*Please note that this opportunity is based in Malmesbury, Wiltshire, UK
Key Responsibilities
1. Provide technical input and support the allocation creation process
2. Interpret client requirements and apply to the allocation process
3. Provide solutions and innovation where possible
4. Produce accurate allocations and supporting documentation for internal and external clients
5. Maintain store level data via our proprietary software solution
6. Deliver a high level of customer service
7. Monitor projects to ensure they are delivered to specification and on time
8. Ensure data integrity, consistencyand accuracy
9. Maintain a full understanding of HH Global’s services and work closely with the internal departments to provide best in class processes and solutions
10. Own processes and procedures to ensure data integrity and governance
11. Used to working as a team but also as sole owner of projects to deliver contractual requirements, prepare presentations, analysis and reporting
12. Deliver services to meet and exceed contracted SLA’s
13. Manage and monitor objectives to meet key business drivers
14. Ensure compliance with Regulatory and Company policies
15. Measure customer satisfaction and take appropriate action
Knowledge, Skills + Experience
16. Experience in working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
17. Excellent communication skills and able to effectively manage / lead projects with internal and external stakeholders
18. Previous experience working in retail / data solutions / store allocations or understanding of this
19. Has good knowledge and understanding of retail processes and store allocations
20. Able to manage and communicate with key stakeholders to successfully deliver and exceed their expectations
21. Database competency with a strong analytical understanding
22. Experienced and confident with data processing
23. Strong time management and prioritising skills
24. Able to work under pressure and to tight deadlines, with a good sense of humour
25. Is professional, courteous and calm under pressure
26. Has a project management and logical mind-set with the ability to manage multiple projects simultaneously
27. Process driven, with an eye for continuous improvement
28. Ability to understand analysis, insights and provide recommendations
29. Knowledge of Microsoft 365 and specifically Microsoft Excel
30. Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
31. Experience in retail fixtures / displays / POS / store development is preferred but not essential
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