Job Description
We are seeking a customer-focused and enthusiastic Deskside Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
Location
London Paddington Office
You’ll be part of a collaborative IT support team, providing hands‑on technical assistance across a range of devices and platforms. If you enjoy working directly with users, thrive in a dynamic environment, and have a solid foundation in desktop support.
Key Responsibilities
* Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals.
* Deliver high‑quality customer service to all users, including VIPs, with confidence and professionalism.
* Troubleshoot hardware and software issues across Windows platforms.
* Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
* Maintain and update site‑specific documentation and knowledgebase articles.
* Collaborate effectively with internal support teams and third‑party vendors.
* Manage incidents, IMACs (Install, Move, Add, Change), and project‑related tasks.
* Use remote support tools and ticketing systems to track and resolve issues.
Essential Skills & Qualifications
* Strong knowledge of Microsoft Windows operating systems (current and legacy).
* Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
* Experience with Windows imaging techniques (network and local).
* Familiarity with Active Directory and Azure Active Directory.
* Skilled in desktop and printer configuration and troubleshooting.
* Excellent interpersonal and communication skills—both written and verbal.
* Ability to work independently and as part of a team.
* Experience with ticket management systems and remote desktop tools.
* Comfortable working alongside third‑party vendors and service providers.
* Flexible and organized with strong time management skills.
What We Will Do For You
* Competitive compensation
* Pension scheme
* DXC Select – Our comprehensive benefits package (includes private health/medical insurance,, gym membership and more)
* Perks at Work (discounts on technology, groceries, travel and more)
* DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We’d love to hear from you — apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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