Specialist - neighbourhood housing (income)

Specialist - Neighbourhood Housing (Income)

Specialist - Neighbourhood Housing (Rent)

Full time, permanent

Salary £36,699 - £42,272 per annum (37 hours per week) plus essential car user allowance

Would you like to work for a high performing Income management service?

Are you passionate about support communities and helping to ensure financial sustainability? Do you have experience in debt recovery and a strong understanding of the social housing sector? If so, we would love to hear from you.

We're looking for a proactive, customer focused Housing Income Specialist to join our Income Recovery Team. This is a key role in helping us deliver a comprehensive housing and income service for our residents.

What you'll do:

- Act as the first point of contact and engaging with customers to record contact, agreements and referrals

- Manage a caseload of rent accounts in line with a agreed procedures.

- Provide tailored support and advice to support customers sustain tenancies.

- Develop a strong understanding of welfare benefits and payment requirements.

- Work collaboratively with internal teams and external stakeholders to achieve positive outcomes.

What we are looking for:

- Experience in debt recovery and income management.

- Knowledge and Experience of the Social Housing Sector.

- Strong communication and negotiation skills, with relationship building skills.

- A "can do" attitude and the ability to work under pressure in challenging situations and the ability to problem solve.

- Collaboration and Team working skills.

What we offer:

- Agile and Flexible working arrangements.

- Incremental progression and competitive pay.

- Generous annual leave allowance.

- Staff discount scheme.

- Membership of the Local Government Pension Scheme.

If this interest you we would love to hear from you.

Closing date for applications: 09/03/2026

Interview and test: week commencing 16/03/2026

Appointment Type
Permanent Position
Full Time/Part Time
Full-time
Job Category
Housing
Hours
37
Location
Millmead House, Millmead, Guildford GU2 4BB
Salary Min
Grade 5 - £36,699
Salary Max
Grade 5 - £42,272
DBS Security Clearance Level Required
Basic (if access to either GCSX or Open Revenues)
Closing Date
09/03/2026
Ref No
11036
Documents
*
(Word, 62.81kb)

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.