Client Relationship Manager (Hypercare Specialist) Location: Hybrid – 2 days in Wilmslow, 3 days from home Salary: £25k per annum + £8k Bonus We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. We are anything but ordinary. Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal. Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real. The role: • Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported. • Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport. • Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships. • Investigate and resolve complaints or concerns raised throug...