Senior Client Services Specialist - Winnersh or Southampton - RG41 5RB
Joining us as a Client Services Senior Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you’re feeling confident and you’re training and probation period is complete, the role will become hybrid if you wish, where you’ll have the option to split your week with days in the office and from home.
We will make sure you get all the training and development you need to progress with us too, and you’ll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers.
Purpose of the Role
The role of this Client Services Senior Specialist is to provide exceptional client service for Ardonagh’s internal Healthcare benefits scheme (PMI, Cashplan, Dental and Travel), focusing on the day to day running of the scheme. You will understand Ardonagh’s needs and proactively aim to meet them.
You will be the first point of contact for all queries and will use your expertise and technical knowledge to provide support to the scheme and our internal Reward Team. You will proactively support policy renewals ensuring that we are compliant with our Compliance Guidelines, Data Protection, FCA Guidelines and Consumer Duty Principles and achieving the best outcome for Ardonagh.
You will carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, client queries, market reviews, claims and communication material. You will also support M&A activity within Ardonagh as new businesses transition into the main policies.
Qualifications and Experience
You will need to have customer service experience in the financial services industry with a particular focus on Healthcare insurance. You will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person:
1. Most important is your enthusiasm and motivation, bringing your best self to work every day and having the confidence to provide the best possible experience.
2. Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors.
3. Administration experience is required for this role as you will need to have strong Microsoft Office skills.
4. Have a willingness to learn and be curious. We offer plenty of opportunity to gain qualifications that will enhance your career in this growing industry.
5. Be a team player, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here!
6. Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be.
In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
7. Holiday entitlement of 26 days plus bank holidays.
8. Opportunity to progress your career across the entire Ardonagh family.
9. Pension scheme for when you feel it’s time to retire.
10. 24-hour support for you and your families physical and mental wellbeing.
11. Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
12. 1 days paid volunteering day to give back to our communities.
13. Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
14. The Spotlight Awards, where we shine a light on the brightest talent across our group.