Overview
IT Support Engineer – Banbury – £24,000 to £31,000. Banbury company are looking to add an IT Support Engineer to their team. The role involves providing technical support across the organization and ensuring IT-related systems and infrastructure operate efficiently. The role includes a training programme offering accreditation in CompTIA.
Responsibilities
* Provide first and second-line support to internal teams and external clients via phone, email, and in-person.
* Diagnose and troubleshoot hardware, software, and network issues.
* Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
* Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
* Monitor and maintain IT infrastructure, including servers, networks, and security systems.
* Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
* Document and maintain accurate records of support requests, resolutions, and system configurations.
* Assist in the implementation of new technology projects and IT infrastructure improvements.
* Provide training and guidance to end-users on IT best practices and tools.
* Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology.
Qualifications and Skills
* Proven experience as an IT Support Engineer, Technical Support Engineer, or similar role.
* Knowledge of Windows operating systems.
* Experience with network administration and troubleshooting (TCP/IP, DNS, DHCP).
* Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies is a plus.
* Proficient in supporting Microsoft Office 365 and related applications.
* Excellent problem-solving skills and attention to detail.
* Strong communication skills with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Location
Banbury, England, United Kingdom
Salary
£24,000 to £31,000 per year
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
For more information on this Banbury based role please contact pete@jiyuconsulting.co.uk
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