Credit Controller Richard Nelson LLP Location: Nottingham – Office Based Department: Legal Accounts Team Reports to: Cashiering Team Supervisor About Richard Nelson LLP Richard Nelson LLP is an Award-Winning National Firm of Solicitors and Consultants providing specialist legal services to professionals, businesses and individuals throughout England and Wales. Established in 2003 by Senior Partner Richard Nelson, a leading professional disciplinary Lawyer, we have grown to include some of the country's most respected Lawyers and Consultants among our Team. We are passionate about achieving the best possible outcome for every client, combining robust legal representation with approachability and straightforward honest advice. Our core values of Integrity, Expertise, Passion, Approachability, Straightforwardness and Tenacity guide everything we do. About the Role: We are looking for an experienced and highly organised Credit Controller to join our busy Accounts Team at Richard Nelson LLP. The Credit Controller will be responsible for overseeing the Firms credit control function, ensuring timely collection of fees, reducing aged debt, and maintaining strong, professional relationships with clients and internal legal teams. This role requires excellent communication skills, accuracy, discretion, and a solid understanding of legal billing processes and Solicitors Regulation Authority (SRA) requirements. Working closely with our Cashiering Team Supervisor, Office Manager and wider legal departments. This is a hands‑on, detail‑focused position suited to someone who thrives in a fast‑paced legal environment, enjoys problem‑solving, and takes pride in maintaining the highest standards of accuracy and compliance. As part of a supportive and collaborative team, you will contribute to the effective financial management of the Firm while helping to ensure excellent service for both internal colleagues and our clients. Key responsibilities and accountabilities: Debt Management & Collections Proactively manage and reduce aged debt across allocated practice areas. Monitor client accounts, identify overdue invoices, and take appropriate action to secure payments. Make outbound calls/emails to clients to chase outstanding balances in a professional and courteous manner. Maintain accurate notes of collection activities within the Firms case management and related finance systems. Liaise with Partners, Solicitors, and departmental Heads to discuss debtor issues and agree recovery actions. Implement and follow the Firm's credit control escalation procedures. Billing & Financial Administration Work closely with the billing team to ensure invoices are raised accurately, promptly, and in line with client agreements or costs schedules. Review draft bills for accuracy, including checking narrative, WIP disbursements, and VAT compliance. Support Fee-earners with billing queries and ensure timely resolution. Assist with monthly billing runs and financial reporting processes where required. Client Account Management Build strong working relationships with key clients and deliver an excellent level of customer service. Respond promptly to client queries regarding invoices, payments, and balances. Investigate and resolve discrepancies or disputes to avoid delays in payment. Assess client payment patterns and flag potential credit risks to the Finance Manager or Partners. Reporting & Analysis Prepare weekly and monthly aged debt reports for Partners and management. Highlight priority debts, risks, and cashflow concerns, providing commentary and recommended actions. Track collection performance against monthly and quarterly targets. Provide financial data to assist with budgeting, forecasting, and audit requirements. Compliance & Governance Ensure credit control activities comply with SRA Accounts Rules, GDPR, and the Firms internal financial procedures. Uphold confidentiality and maintain a high standard of accuracy in financial records. Identify and recommend improvements to credit control processes to enhance efficiency and compliance. Support year‑end processes, audits, and regulatory reporting as needed. Payment Processing & Account Reconciliation Monitor receipts daily and allocate payments to client accounts accurately. Work with the wider accounts team to resolve unknown or misallocated payments. Assist in reconciling client accounts to ensure records are up‑to‑date and accurate. Internal Collaboration Communicate regularly with Partners, fee‑earners, and administrative teams regarding client balances and credit control strategies. Provide training or guidance for new staff on the firms billing and credit processes. Support the onboarding of new clients by advising on credit terms and payment expectations when required. Essential Requirements Qualifications & Experience Previous experience in Accounts or Credit Controller role Excellent Customer Service skills – both verbal and written Good understanding of the Solicitors Accounts Rules Strong general accounting knowledge, ideally within a legal or professional services environment Good level of IT literacy, including Microsoft Office and (preferably) legal accounts or case management systems Skills High attention to detail with excellent accuracy when processing financial data Strong organisational and time‑management skills, with the ability to prioritise effectively Clear and professional written and verbal communication skills Confident handling a high volume of transactions and working to deadlines Good problem‑solving ability and confidence working with numbers Ability to follow processes and always maintain compliance Personal Qualities Professional, reliable and committed to maintaining confidentiality Proactive and willing to take initiative A strong team player with a collaborative approach Adaptable, flexible and open to learning new systems and processes Positive attitude and a strong work ethic Client‑focused and able to build good working relationships across the Firm What We Offer Competitive Salary - £28-30K DOE Death in Service (X3 Salary), Private Medical Insurance & Generous Holiday Allowance The opportunity to work with a knowledgeable award winning Legal 500 Firm Training and support from our experienced Team Collaborate with Legal specialists with diverse backgrounds and strong legal knowledge A collaborative working environment that values expertise and client service Professional development opportunities Effective Case Management and Compliance Systems The chance to make a real difference in ensuring the effective running of our Accounts department in our friendly and renown Law Firm! Equal Opportunities and Diversity Richard Nelson LLP is an equal opportunities employer, committed to increasing diversity in our Firm and our wider profession. How to Apply To apply for this position or to discuss the role in more detail, please contact: Natasha Kirkby – Inhouse Recruiter Richard Nelson LLP Email: Natasha.Kirkby@richardnelsonllp.co.uk Direct Dial: 0115 822 0850 (Ext 942) Connect with me on LinkedIn: Natasha Kirkby FREC DipRP | LinkedIn We look forward to hearing from qualified candidates who share our values and commitment to excellence within the Legal Industry.