Based in our Central Support Office in Newcastle (Newcastle Business Park), as a Hire & Sales Coordinator you are responsible for providing excellent customer service to current and potential customers, supporting their requirements and upselling products to consistently meet or exceed customer service levels.
What's in it for you!
* Attractive Bonus Scheme
* 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
* Enhanced Company Pension Scheme
* Life Assurance Scheme
Colleague Benefits!
* Employee Assistance Program
* High Street Discount Vouchers
* Discounted Gym Membership
* Health & Wellbeing Discount Vouchers
* Cycle to Work & Home & Tech Scheme Benefits
* Milestone Birthdays Additional leave
* Work Anniversary Bonus’s
* Refer a Friend Scheme
About You!
* You should be an enthusiastic, upbeat and professional person, who really cares about delivering the best service.
* You will either have previous experience of, or a keen understanding of good customer service.
* You should be a team player, that has the ability to work in a fast paced and friendly environment.
* We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
* We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
* Good geographical knowledge of the UK will be essential for this role.
Desirable
* Experience working in our industry is desirable but not essential.
About the Role!
* Ensuring all enquiries are responded to in a timely manner via telephone and email
* Liaising closely with the depot network and other departments to ensure delivery of service/product
* Offering customers an efficient, knowledgeable and courteous service
* Meeting the customers requirements from point of order to delivery of product
* Raising quotes and processing hire and sales orders
* Following up on customer orders, to ensure successful delivery and obtain any feedback regarding equipment and service.
* Ensuring product knowledge is maintained at an adequate level
* Liaise with sales team to maximise sales opportunity across the depot network.
Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.
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