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Client:
Location:
Newport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
We are looking for a technically proficient Observability Subject Matter Expert (SME) to architect, implement, and manage observability frameworks across a complex hybrid-cloud environment. This role will focus on AWS-native services (Connect, Data, Integration), enterprise platforms (Pega, Contact Center), and the underlying infrastructure, ensuring end-to-end visibility, performance optimization, and proactive incident response.
Key Responsibilities:
* Design and implement observability pipelines using AWS-native and third-party tools.
* Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
* Establish SLIs/SLOs and integrate them into service health dashboards.
* Implement observability for AWS Connect (contact flows, agent metrics, call quality).
* Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
* Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
* Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
* Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
* Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
* Lead real-time diagnostics during major incidents using telemetry data.
* Conduct post-incident reviews with detailed root cause analysis and observability insights.
* Work closely with DevOps, Security, and Application teams to enforce observability standards.
* Ensure compliance with data governance, retention, and security policies for telemetry data.
Required Skills & Experience:
* 7+ years in observability engineering.
* Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network.
* Strong hands-on experience with observability stacks such as Dynatrace, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
* Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
* Experience with monitoring enterprise platforms like Pega and Contact Center systems.
* Solid understanding of distributed systems, networking, and application performance tuning.
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