Job Description
RECEPTION MANAGER - Harrogate
RECEPTION MANAGER
Full Time
Competitive rate of pay plus monthly service charge, typically 2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
• Lead, motivate, and support the Reception team to deliver exceptional guest service in line with Grantley Hall’s luxury standards.
• Oversee all front desk operations, including check-in, check-out, reservations, and guest inquiries.
• Ensure a warm and professional welcome for all guests, creating a memorable first and last impression.
• Coordinate with other departments to provide a seamless and personalised guest journey.
• Monitor service quality, handle guest feedback and complai...