Go back Barking, Havering and Redbridge University Hospitals NHS Trust
Band 4 Patient Pathway Coordinator
The closing date is 13 July 2025
The Women and Child Health division is currently seeking to recruit an experienced full-time (Patient Pathway Coordinator) to join our Children's Directorate.
This role is very demanding and you will be expected to provide administrative support to a team of Clinicians.
The Women and Child Health division is currently seeking to recruit an experienced full time (37.5 hours per week working on Monday to Friday) Medical Secretary (Patient Pathway Coordinator) to join our Children's Directorate.
This role is very demanding and you will be expected to provide administrative support to a team of clinicians as well as audio typing of medical correspondence and knowledge of paediatric/Neonatal services and it's functioning.
You will be able to provide evidence for experience in dealing with patients via telephone in a professional calm manner in accordance with Trust's PRIDE values, good computer skills and knowledge of patients' administrative system.
Main duties of the job
To provide administrative and secretarial support to the Neonatal clinical tea To manage and prioritise a busy workload using a high level of initiative
To demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and patients who attend the clinic
Establishing, maintaining, and monitoring excellent office and information systems
To ensure the relevant information is entered promptly and accurately onto the EPR System, always meeting the requirements of the Trust's Patient Access Policy
To liaise with patients and establish good working relationships with other members of the team
To provide cover for other Patient Pathway Co-ordinators in their absence and support for clinic prep as required.
To monitor and escalate waiting times and changes seen
To compile, save and dispatch accurately and within a set time frame end of month reports
Liaise with the relevant Service Managers regularly to review waiting times
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups.
Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education
* Minimum of 5 GCSEs
* One year's experience working in a similar role in a hospital/health care setting.
* Knowledge of a wide range of Trust/NHS procedures and practices
Experience
* Knowledge of Careflow/EPRO
Skills
* Knowledge of patient referral to treatment times - 18 week RTT; and experience of monitoring patient pathways
* Experience dealingwith patient complaints and customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Barking, Havering and Redbridge University Hospitals NHS Trust
£31,081 to £33,665 a yearPer annum inclusive
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