Aftersales & Repair Advisor (BBBH35956) Northampton, England
Salary: GBP25000 - GBP29000 per annum + Benefits
Aftersales & Repair Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + Bonus
Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer.
We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry.
This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving.
What’s in it for you:
* Salary up to £28,000 plus performance bonus
* Hybrid working (2 to 3 days in the office)
* Career development and ongoing training
* Staff discounts and wider retail perks
* Collaborative and supportive team environment
What you will be doing:
* Providing remote customer service and technical support to customers and stores
* Handling aftersales, service and repair queries via email and phone
* Offering practical bicycle repair guidance and troubleshooting support
* Helping reduce product waste by promoting sustainable repair options
* Identifying cost-effective solutions that benefit both the customer and the business
* Building strong relationships with stores and internal teams
* Continuously developing your product and technical knowledge across cycling equipment
What we are looking for:
* A genuine passion for cycling or the bike industry
* Experience in customer service, technical support, service advisor or retail support roles (desirable)
* Strong written and verbal communication skills
* Confidence using email, IT systems and digital platforms
* A proactive, solution-focused mindset
* Ability to work independently and manage your time effectively
* A positive attitude and willingness to learn
This role is ideal for someone who may not have extensive mechanical experience but has strong customer service skills, an interest in bicycle repair, and enjoys technical troubleshooting.
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