Overview
Field Service Engineer role at TieTalent combines technical work with customer service. This role requires you to live in one of the specified postcodes: YO11, YO12, YO14. Salary: £29,000 to £36,200 (£4,700 overtime + £2,500 commission).
You may think that a Field Service Engineer sounds technical, and in part it is—but this role is about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day you could be installing broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online. You'll enjoy the freedom of working outside and get to experience real job progression. After training, you'll work 37.5 hours across 4 days per week, Monday to Saturday.
Responsibilities
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
The Company
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Skills and attributes
* A problem-solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to stay composed and adapt to any situation.
Benefits
* A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market-leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off, with the option to buy and sell up to 5 extra days.
* A 4-day working week after training, 37.5 hours across 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next steps
* Complete our quick online application and video assessment.
* If successful, chat with one of our friendly recruiters to learn more.
* Attend an interview with a manager to see if we're a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know—we’re happy to help.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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